Refund Policy🐾

1. Return and Exchange Policy
1.1 Returns
If you receive an item and find that it does not meet your expectations or you are dissatisfied with the comfort, you may return it within 90 days of receipt.
If you don't like it, you can return used items as well. We do not accept returns from third parties.
To initiate a return, ensure you have your order number ready and use the email associated with your purchase.
We will refund the shipping cost you paid when purchasing, but the cost of sending it back will be borne by you.
The goods cannot be intercepted after they are sent out. After you receive the goods, mail the goods to our warehouse:
Country: US
Address: DOCK# 30- DOCK# 35，7351 McGuire Ave, Fontana, CA 92336.
Zip code: 92336
Name: Atifbop

Our warehouse will refund you as soon as possible after receiving the goods, and the refund amount will be returned to your account within 3-7 working days.
You can exchange your item within 90 days of purchase. Exchanges will be shipped immediately subject to availability. If you need to exchange an item, please indicate the model number, exact color of the product in the listing in the comments section, and send the product back. The exchange will be shipped immediately after we receive your product, subject to availability. The courier costs incurred during this period are borne by you.
1.2 Exchange Procedure
To initiate the exchange process, please follow these steps:

Send an email to vera@atifbop.com with the subject line containing your order number.
In the email, please specify the reason for the exchange and include any relevant details.
Our customer support team will guide you through the necessary steps for the return and exchange process.
2. RETURN POLICY AMAZON AND THIRD-PARTY AUTHORIZED SELLERS

When you order our products from Amazon, please contact their customer service since all billing orders are separate from our website and we are not able to make any refund adjustment using the 17- digit order number.
Orders from third party authorized sellers or business customers to third party sellers are responsible for their returns-refunds.

🐾In this hustle and bustle of the world, each of us is looking for a genuine emotion, an unconditional love. And one love that is everlasting in our lives is the emotional bond we share with our pets.

🌱Our products are not only to fulfill the physical needs of pets, but also to protect our home on earth. We use environmentally friendly materials to make our products and reduce our impact on the environment; We advocate recycling and resource conservation and are committed to building a more sustainable future. Behind every product is a heart and true love, because we want to bring more happiness and joy to every pet, and every pet deserves the best.

🌍We are not only the owner of pets, but also their confidant and the whole world. They are not just an animal, but the truest and purest companion and reliance in our lives. We also believe that love is not only about caring for family members and pets, but also about caring for and protecting the earth. Let's work together with our pet partners to contribute to environmental protection, make our home a better place, and let our pets grow up happily in a clean and healthy environment.

In our brand story, every pet is the most important part of our life, a member of our family, and the truest and purest companion in our life. Let's protect the earth while creating a cozy and happy home where our pets will always feel endless love and warmth. Because in this world, the most sincere emotion does not come from words, but from the unspeakable tacit understanding and love between us and our pets.